Lakeside Patient Survey (from March 2024)

Corby Lakeside Team responds to feedback from both the Lakeside Patient Survey (from March 2024) and the National GP Survey (from January 2024).

We’d like to thank more than 2,500 patients who completed the Lakeside Patient Survey.

We have also looked at the recently published national GP Survey which had similar questions and which had 115 responses.

Our patient views are important to us, and so we are implementing key improvements as part of our ongoing commitment to patient care and service delivery.

We are delighted to have welcomed seven new GP Partners to our team recently and are currently recruiting a further four GPs. Their diverse specialisms will allow us to address a broader range of health issues more effectively.

We have also recruited new nurses and HCAs into the team and are improving our Long Term Conditions care. This should reduce waiting times for consultations and treatment.

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We continue to recruit for additional receptionists to reduce waiting times at reception and on the phones and ensure that patients receive prompt and courteous service.

We have our new digital platform, Anima for those who wish to submit a non-urgent request at a convenient time without waiting on the phones. It opens at 7.30am Monday to Friday and closes once the daily capacity is reached. 

We now have a dedicated prescription team to help patients with their medication queries. Repeat prescriptions can by ordered via the NHS App, SystmOnline or we have post boxes for repeat prescriptions at our sites.

The Lakeside survey in March, showed improvements in all areas, when compared to the previous year, including in the number of patients who took part.

Telephone waiting times improved, 14% more patients said they found it easier to contact us and there was an 11% increase in those offered an appointment, plus a 20% increase to 62% of patients receiving a face-to-face appointment.

Patients were more satisfied than in previous years, including with the advice given, being able to access our practice and likely to recommend us to others. There was a 34-point increase in those happy with our service and staff and 35-point rise in satisfaction with their appointment overall. The national GP survey also showed a more positive response overall.

The survey highlighted general areas of concern around access and continuity of care. We hope our changes will improve things.

Dr Sudeep Rai, said: ‘We’d like to thank our patients for responding to these surveys. Their feedback and frankness were appreciated, and all comments submitted were read. We still have issues to improve on and are fully committed to implementing further changes where possible to improve our patients’ experience.’ 

Published: Aug 12, 2024